HAIRPRINT SUBSCRIPTION CHANGE:
- If you are a Hairprint subscriber with an active subscription and you signed up before September 7th, 2016, you need to sign up for a new subscription.
- If you are a Hairprint subscriber with an active subscription and you signed up on or after September 7th, 2016, you do NOT need to read this article and can continue enjoying regular shipments of our products.
- If you haven't yet subscribed to receive our products at 10% off, we encourage you to do so! There's no obligation and you can make changes or cancel anytime!
We have decided to change our subscription system from ReCharge to Bold, making our subscription service better and easier than ever before. We believe all of our customers will be much happier with this service, however we need your help to make the switch. In order to continue receiving our products, you need to sign up for a new subscription.
If you subscribed before September 7th, 2016:
As of October 3rd, 2016, subscriptions to ReCharge can no longer place orders, meaning your subscription is presently inactive. In order to continue your subscription, you will have to sign up for a new subscription when you are ready to receive your next shipment.
How do I get sign up for a new subscription?
Go to myhairprint.com, log-in to your account (top right of the homepage), find the product(s) you want to subscribe to, choose "subscribe and save," choose your order frequency (E.G. 1 month), and click "add subscription to bag." Then complete the checkout process. You do not need to do anything with your old subscription, it is inert and will be cancelled/deleted automatically.
Once you have signed up for a new subscription, you can manage your subscription in your account by clicking on Manage Bold Subscriptions. You will also see a "Manage ReCharge Subscriptions" link, but just ignore it. It will be removed automatically later this year.
We thank you for your patience and understanding in helping us make this transition. We understand that this process may be confusing, so please feel free to contact us with any questions, problems, or concerns before making the switch.