Hairprint will automatically cover up to $99 USD of your order (excluding the cost of shipping) in the event that your order is lost by the carrier in transit or damaged. This will be given to you in the form of credit, we do not offer refunds under these circumstances. We also offer insured/signature required shipping options during checkout. For orders over $99 in value, we strongly recommend getting an insured/signature required delivery. If this isn't available to your area or you wish to make special arrangements for your order, please contact us.
If an order is lost that is confirmed delivered by the carrier and did not have a signature required delivery, we will help investigate the issue, but unfortunately the shipping carrier and Hairprint do not cover losses under these circumstances. Please see our refund policy for more information.