I didn't receive my order. What should I do?

The best thing to do is check your tracking number first.  If you don’t have one or cannot find one, please contact us. Please note that tracking numbers sometimes report incorrect or incomplete data, but this isn’t necessarily an indication that your order is lost.

In some cases your tracking number may indicate that your order was delivered and you might not have received anything. The best thing to do is contact the shipping company (especially your local delivery center) regarding your tracking number and to check with your neighbors to see if it was mis-delivered.  

If you are unable to locate your parcel, or if it seems likely to have been lost, please contact us.